TMS have set up several Long Term Service Agreements with our customers who are operating Biomass and Waste to Energy plants. One such biomass fired CHP plant with a TGM Kanis turbine were seeking to improve upon response times and costs associated with OEM support and so when the warranty period expired they went to tender for the scheduled minor overhaul. TMS performed well during this outage, carrying out emergent works on a breakdown basis and in half of the OEM’s quoted lead time. As a direct result of our performance TMS were asked to supply a proposal for a five year LTSA which was drafted to meet the customers requirements and tailored as requested. TMS have now been supporting the customer for nearly 3 years, supplying failure analysis investigation, control system upgrades and remote monitoring and analysis, spare parts supply, 24 hour technical support and planned and unplanned service works. This has enabled the customer to pro-actively maintain the set to their requirements and not those dictated by an OEM.